Omnikron University

Omnikron University

Here at Omnikron University, we offer a multitude of classes on several convenient platforms. We aim to make your learning experience the best there is. You can have on-site, on-line, or eLearning type classes. Our instructors are hand-picked with care and specific consideration.

CONTACT: Robin Borough, President | Robin.Borough@Omnikron.com | [818] 223-4111
                                         Brad Emm | Brad.Emm@Omnikron.com | [818] 223-4105

ITIL Online Training Clip with Julie Mohr

Operational Support & Analysis Session - Who get's the gold star?

 

Webinar

  The Future of the Internal Service Provider

Enterprise 2.0 | Social Collaboration | Filling the Cloud Funnel + More

 

Download the recording here.

First delivered at the Terrapinn 2010 Conference in Australia, Julie Mohr's presentation on "The Future of the Internal Service Provider (ISP 2.0)" is vital for us to share with you too!

- Did you know that mobile devices out-number laptops globally by more than 30-to-1?

- Are you aware that "Multi-Vendor Support" issues take 4x longer to resolve?

- Are you easily managing Social Collaboration and The Funnel to the Cloud?

Webinar Roll-Call:

+ Julie Mohr, Author & Keynote, "Mapping Support Processes: Blueprint for Success" @JulieMohr

+ Morely Winograd, Author & Keynote, "Millennial Makeover: MySpace, YouTube, and the Future of American Politics" @MillMakeOver

+ Art King, Senior Imagineer, NIKE!

Julie, Morley & Art discuss the TRUE Impacts of Social and Mobile Computing. End users are silently migrating away from IT... what should WE  do now?

LIVE Virtual Training

LIVE Virtual Classroom via WebEx really keeps our students engaged

Don't take our word for it... Check it out yourself!

Click the below screenshot to view a short 5-minute recorded clip.
This clip is from our CSI section in the ITIL v3 Foundations course. 

Password is WOW123
Be sure to click on the camera icon on the top right corner to view our trainer's webcam. 

What's ITIL® all about?

Robin L. Borough EVP Omnikron University Host	Julie L. Mohr Principal Research Analyst & Author www.BlueprintAudits.com ITIL Expert / Trainer
What is ITIL all about? > NEW Episode! Listen now.
Questions Answered in this podcast: 1. What is ITIL? 2. Why are so many companies throughout the world striving to implement this framework? 3. How is ITIL different from Project Management or Six Sigma? 4. How can professionals, business and technology specialists boost their knowledge of ITIL? 5. What is the recommended certification path? 6. Certification vs. Experience - which is better?

ITIL® v3 Qualification Scheme

ITIL® is a Registered Trade Mark, a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

ITIL® v3 Foundation Classroom

Introduction
ITIL® v3 (version 3) Foundation is the newest entry level certification course for IT Service Management Best Practices. This is a summary course covering the latest overall refresh of core ITIL® best practices presented from a lifecycle perspective. This course introduces the principles and core elements of IT service management (ITSM) based on the ITIL® v3.

ITIL® v3 Release, Control & Validation Course

Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Release, Control & Validation offers candidates, the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.

ITIL® v3 Planning, Protection & Optimization Course

This capability module defines & improves warranty of services.

Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Planning, Protection and Optimization offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam
adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.

ITIL® v3 Operational Support & Analysis Course

This capability module puts service operation theory into practice.

Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Operational Support & Analysis offers candidates the ability to obtain role based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification
based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.