Omnikron University

Omnikron University

Here at Omnikron University, we offer a multitude of classes on several convenient platforms. We aim to make your learning experience the best there is. You can have on-site, on-line, or eLearning type classes. Our instructors are hand-picked with care and specific consideration.

CONTACT: Robin Borough, President | Robin.Borough@Omnikron.com | [818] 223-4111
                                         Brad Emm | Brad.Emm@Omnikron.com | [818] 223-4105

ISO/IEC20000 Foundation Course

Introduction
Clients request that their (internal or external) IT Service Providers can prove that they are able to
provide the required service quality and have appropriate service management processes in place.
Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management.
ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice.

ISO/IEC20000 certification is awarded after audits conducted by Registered Certification Bodies,
which ensure that a service provider designs, implements and manages an IT Service Management system in line with the requirements of the standard. This course provides a basic insight in the specifications and code of practice for ISO/IEC20000.

Omnikron University Calendar