Introduction
Clients request that their (internal or external) IT Service Providers can prove that they are able to
provide the required service quality and have appropriate service management processes in place.
Based on processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management.
ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved. ISO/IEC20000-2 (Part 2) describes a code of practice.
ISO/IEC20000 certification is awarded after audits conducted by Registered Certification Bodies,
which ensure that a service provider designs, implements and manages an IT Service Management system in line with the requirements of the standard. This course provides a basic insight in the specifications and code of practice for ISO/IEC20000.
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A Microsoft Certification demonstrates your proficiency with Microsoft products and platforms, and provides an objective measure of your technical experience. A certification not only helps you stay up-to-speed on the latest Microsoft technologies and platforms, but reinforces your on-the-job value and commitment to advancing your skillset.
Omnikron University offers a large variety of training designed to prepare learners for their Microsoft certification exams. You can choose from the disciplines below to find a certification mapping that matches your goals or desired job role. Contact Robin Borough robin.borough@omnikron.com or [818] 591-7890 x14 for more information regarding your desired course/certification.
(Courses Offered)
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