This capability module defines & improves warranty of services.
Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Planning, Protection and Optimization offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam
adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.
Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Planning, Protection and Optimization offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam
adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.
Course Approach
During this 5-day instructor-led course, participants will obtain knowledge and hands-on experience in Planning, Protection and Optimization. A mixed balance of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the optional exam: ITIL® v3 Capability Module Planning, Protection and Optimization.
Main Objectives
Candidates can expect to gain competencies in the following upon successful completion of the course:
· Service Management as a practice.
· The following processes across the service lifecycle pertaining to the practice elements within
Planning, Protection & Optimization: Capacity Management, Availability Management, IT Service
Continuity Management, Information Security Management, Demand Management, Risk Management
for Service Planning, Protection & Optimization.
· Common service operation activities related to Planning, Protection & Optimization.
· Organizing for service operation which describe functions to be performed within Planning,
Protection & Optimization.
· Planning, Protection & Optimization roles and responsibilities.
· Technology and implementation considerations.
· Challenges, critical success factors and risks.
· Continual service improvement as a consequence of effective Planning, Protection & Optimization.
Target Audience
The course ITIL® v3 Capability ModulePlanning, Protection and Optimization is targeted towards existing holders of the ITIL® v3 Foundation certificate who want to gain in-depth knowledge and hands-on experience in Planning, Protection and Optimization. Candidates who wish to certify for ITIL® v3 at intermediate or advanced levels can earn 4 credits by passing the optional exam.
Duration
The ITIL® v3 Capability Module Planning, Protection and Optimization is a 5-day course that includes the
optional 90 minute multiple choice exam.
Prerequisites
An ITIL® v3 Foundation Certificate and preferably about two years work experience in an IT service
management environment.
Number of Participants
The maximum group size for this course is 16 participants.
Certification
This course prepares the participant for the official ITIL® v3 Capability Module Planning, Protection and Optimization exam (optional). Participants who wish to take the exam are prepared through a practice exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® v3
Capability Module Planning, Protection and Optimization Certificate in IT Service Management.
