Governance has, recently, become a major topic as companies are under pressure to comply with recent waves of new legislations. Although IT governance has become a hype, widely associated with ‘SOX’ (or Sarbanes Oxley Act) or ‘CobiT compliance’, the theme in itself is as old as the application of IT.
Continue reading "IT Governance Awareness Course" »
The CCVP certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individuals who earn a CCVP certification can help create a telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.
Individuals who earn a CCVP certification validate a robust set of skills implementing, operating, configuring, and troubleshooting a converged IP network.
Two distinct CCVP exam paths are listed below, each with their own required exams.
Note that CCVP certification requires CCNA Voice.
(Courses Offered)
Continue reading "CCVP Certification Training - Cisco Certified Voice Professional" »

We offer an online cloud computing course divided into 3 sessions instructed by John Savageau, our cloud computing expert. Here's is an outline of our cloud course agenda.
Download Cloud Computing Agenda
SESSION 1-3 :: Course Details (read more)
Continue reading "Cloud Computing Course" »
Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Release, Control & Validation offers candidates, the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.
Continue reading "ITIL® v3 Release, Control & Validation Course" »
John Savageau
Cloud Computing Expert
Technology Blog
John Savageau is President at
Pacific-Tier Communications, a Honolulu-based technology consulting company focused on delivering cutting edge technology and business solutions to developing countries, governments, and business. With an emphasis on cloud computing and Internet-enabled technology, John holds sacred the objective of delivering “network” access to every man, woman, and child around the world.
John has spent most of his 35 professional years working in tech-related activities, including software development, mainframe computer operations, missile launch operations, data center design, and global Internet network engineering.
Continue reading "Cloud Computing Expert: John Savageau" »
This capability module defines & improves warranty of services.
Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Planning, Protection and Optimization offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam
adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.
Continue reading "ITIL® v3 Planning, Protection & Optimization Course" »
This capability module puts service operation theory into practice.
Introduction
The intermediate level ITIL® v3 (version 3) Service Capability Module Operational Support & Analysis offers candidates the ability to obtain role based hands-on experience in a specific cluster of processes according to ITIL® v3. This 5-day training includes an optional exam. Passing this exam adds 4 credits towards the 22 required credits to enter the advanced level in IT service management certification
based on ITIL® v3. Each module of the capabilities series covers a specific cluster of ITIL® v3 processes tailored to relevant roles.
Continue reading "ITIL® v3 Operational Support & Analysis Course" »